Cancellation policy

Right of cancellation
You have the right to cancel the contract without specifying reasons within fourteen days.

The fourteen-day period begins on the day that either you or a named third party, who is not the carrier, have or has taken possession of the goods.

To exercise your right to cancel, you must inform us (R(H)EIN COSMETICS GmbH, Augustrastr. 23, 40477 Düsseldorf, represented by Christoph Meyer; email: contact@thebotanical.de) with a clear explanation, so as to cancel the contract. For this you may wish to use the template below, although this is not obligatory.

It will be deemed sufficient if the cancellation is at least sent before the fourteen-day period should expire.

Consequences of cancellation
Once the contract has been cancelled, we will refund you all payments we have received from you, inclusive of shipping costs (with the exception of additional costs incurred through your opting for an alternative shipping method to the least expensive standard shipping option we offer) promptly and at the latest within fourteen days, counted from the day we receive your cancellation. The same payment method and details will be used as were used for the initial transaction, unless an alternative is explicitly stipulated with you; in no case will you incur charges because of this process. We reserve the right to withhold the refund until we have received the returned goods or proof from you that they have been sent, whichever is sooner.

You must send or give back the goods promptly or at the latest within fourteen days, counted from the day you inform us of the cancellation. It will be deemed sufficient if the goods are at least sent before the fourteen-day period should expire.

You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.